Returns & Refund Policy

30 days to change your mind

You can return most items within 30 days of delivery for a full refund. This is more generous than the 14 days required by the Consumer Contracts Regulations 2013 — your statutory rights stand on top of it.

Condition

Items should come back in a resaleable condition with their accessories and packaging. You’re welcome to unbox and try a product as you would in a shop; if it’s used beyond that, we may reduce the refund to reflect the loss in value.

How to return

• Email support@dreame-store.co.uk with your order number.
• We’ll send you a prepaid returns label — return postage is on us.
• Drop it at your chosen carrier point.

Your refund

We refund to your original payment method within 5 working days of receiving the item, and always within 14 days. You’ll get an email when it’s done.

Faulty or damaged items

If something arrives faulty or develops a fault, you’re covered by the Consumer Rights Act 2015 and the 3-year warranty. We’ll arrange a free collection and a repair, replacement or refund — your choice within the first 30 days.

Non-returnable

For hygiene reasons, opened consumables such as cleaning solution can only be returned if faulty.

This is a demonstration storefront. No real orders are processed and no payment is taken.